Shortage Claims
Review claims against shipment, receipt and invoice evidence.
For Amazon Vendor Central & Seller Central users.
Amazon replied.
Know your next step.
A clearer path through your Amazon case.
Turn a denial, partial approval or unclear reply into an evidence checklist, next-step plan and response draft to review.
100% freeNo Amazon loginVendor + Seller Central
Optional hands-on services are quoted separately. You review and submit your own case responses.
Your next step, organized.VRI Workflow
- 01Understand Amazon’s reply
Separate the decision from the questions left unanswered.
- 02Check the evidence
Know which records support your case and what is missing.
- 03Prepare your response
Get a focused draft to review and submit yourself.
Watch the Free Tool in Action
Amazon replied. Know your next step.
See how the VRI Resolution Tool helps you understand Amazon’s response, identify the records you need and prepare a reply. The tool is 100% free to use.
Watch This Walkthrough on YouTube · Full Demo and Walkthrough · Visit the VRI YouTube Channel
The self-service tool is free. If you need further help, contact VRI for service options and rates based on your needs and scope. Additional services are optional. Recovery is not guaranteed.
Read the video walkthrough
- Choose the issue and describe your case. No Amazon login is required.
- Paste Amazon’s response to help understand what it says.
- Check which records support your case and which evidence is missing.
- Generate a next-step plan and a reply draft. Review them before submission.
- Track reported approvals separately from payment verification and any remaining open amount.
- Save your case in your browser, copy your reply or share feedback with VRI.
- Use the Resolution Tool for free, or contact VRI for optional additional help and rates.
The Problem
Amazon Vendor Central makes it difficult to see where your money went.
Purchase orders, invoices, shortage claims, deductions, agreements, disputes, returns and remittances can each represent different pieces of the financial story. When those records live in separate workflows, finance teams can lose the full view of what happened, what was approved, and what was actually paid.
VRI connects those records and reconstructs the transaction lifecycle so potential recovery opportunities can be evaluated against the underlying evidence.
What We Recover
Potential recovery categories, validated before action.
These categories can represent possible recovery opportunities. Each finding is subject to validation against the relevant Amazon Vendor Central records.
Invoice Underpayments
Identify invoice payments that may not reconcile to expected amounts.
Unpaid Dispute Approvals
Trace approved disputes through remittance to confirm payment status.
Duplicate Deductions
Compare deduction records for repeat charges tied to the same event.
Allowance & Co-op Errors
Evaluate agreement-driven deductions against the correct terms.
Returns & Provisions
Connect returns, provisions and settlements to their related records.
Pricing & Cost Claims
Review claims where pricing, cost updates or chargebacks may not align.
Unresolved Receivables
Surface open receivables that require evidence-backed resolution.
Free Amazon Resolution Guides
Start with the exact problem Amazon gave you.
VRI turns common Amazon case outcomes into evidence-based next steps, then lets you analyze your own issue in the free Resolution Tool.
Vendor Central Payment Issues
Find the missing link between invoices, deductions, approvals and payment.
Seller Central Case Help
Match FBA, fee and payment issues to the records your next reply needs.
Free Case Response Checklist
Six checks, separate vendor and seller examples, and a resource to share with your team.
Amazon Case Response Help
Understand a denial, partial approval or unclear reply and plan your next response free.
Amazon Keeps Sending the Same Response
Find the unanswered question and prepare a focused follow-up.
Amazon Can't Locate Inventory Receipts
What a receipt-based denial does—and does not—resolve.
Freight Collect Shortage
Reconcile Amazon-arranged carrier custody to FC receiving.
Partial Shortage Approval
Separate the approved amount from the unresolved remainder.
Free VRI Resolution Tool
Analyze a Vendor Central or Seller Central issue and generate the next response.
Focused Recovery Work
Built for the financial realities of Amazon 1P.
VRI focuses on evidence-backed Amazon Vendor recovery services where purchase orders, shipments, receipts, invoices, disputes, agreements, deductions and cash application need to be evaluated together.
Amazon Vendor Central Recovery
How VRI evaluates potential recovery exposure before action.
Shortage Claims
Review claims against shipment, receipt and dispute evidence.
Deductions & Allowances
Connect co-op, allowance, return and agreement-driven deductions.
Invoice & Remittance Reconciliation
Trace invoices, approvals and payments through cash.
How It Works
Find. Prove. Recover. Verify.
Potential Recovery ≠ Money Owed ≠ Money Recovered.
FIND
Analyze Amazon Vendor financial records to identify potential recovery opportunities.
PROVE
Trace findings through the underlying PO, shipment, receipt, invoice, deduction, agreement, dispute and remittance records.
RECOVER
Organize validated findings into evidence-backed recovery cases for pursuit with Amazon.
VERIFY
Track approvals through remittance and confirm recovered funds actually reach the business.
Why VRI
Vendor Central was not designed as one consolidated finance view.
Amazon Vendor Central was not designed to give finance teams one consolidated view of the entire transaction and payment lifecycle. VRI reconstructs that lifecycle so every recovery question can be evaluated in context, from Amazon 1P shortage claims and deductions through invoice and remittance reconciliation.
POShipmentAmazon ReceiptInvoiceDeductionAgreementDisputeRemittanceCash
Founders
Built around the realities of Amazon.
Practical guidance. Organized evidence. A clearer next step.
Founder
Kevin Osborne
Kevin brings more than 13 years of hands-on ecommerce and Amazon marketplace experience, including Vendor Central 1P and Seller Central 3P. His work spans financial reconciliation, shortages, deductions, disputes, remittances and marketplace operations.
Founder
Joe Fuoco
Joe Fuoco is a CEO with 16 years of experience working within Amazon Vendor Central and Seller Central.
His experience covers marketplace operations, payment reconciliation, shortage claims, deduction reviews, dispute resolution and remittance tracking.
Complimentary Recovery Assessment
Think Amazon may owe your company money?
Let's find out.
The initial conversation determines whether there is a meaningful recovery opportunity worth investigating. This form does not request Amazon credentials, passwords, or sensitive financial files. VRI is independent and is not affiliated with or endorsed by Amazon.