Resolve your Amazon issue with confidence.
Free guided help for Vendor Central and Seller Central. Tell VRI what is happening and we’ll help you understand the problem, identify the evidence that matters, show you what to do next, and prepare a response draft for you to review.
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Current beta uses sample or non-confidential information only. Secure document uploads are not yet enabled.
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Step 1 of 4 · Choose your Amazon system
Where is the issue happening?
Choose your Amazon system, answer the relevant questions, and review your next action and response draft. The tool is 100% free.
Try a fictional case first
No real case details needed. Choose an example, review the filled answers, then select Build My Next Step. Examples are not recovery results.
Not sure? Choose the system where you see the transaction or Amazon case. VRI does not connect to your Amazon account.
What best describes the problem?
Tell us what you know
VRI can compare this reply with your case details immediately. Leave blank if Amazon has not replied. Review every draft before submitting it yourself.
Here’s what to do next
Start with the action at the top. VRI keeps the deeper analysis below so you can use it when needed.
The VRI Amazon Resolution Tool provides educational and workflow guidance based on the information supplied. It does not guarantee eligibility, reimbursement, payment or recovery. Amazon policies and account-specific facts control. Vendor Recovery Intelligence is independent and is not affiliated with or endorsed by Amazon.
Help improve the VRI beta
Was the next step useful? Was anything confusing or broken? Send a short note and, if relevant, your device and browser.
Keep feedback non-confidential. Do not include Amazon replies, case IDs, financial records, credentials, or customer information.
Send beta feedbackThis opens your email app. VRI does not attach your saved case or subscribe you to marketing. You can also email [email protected] directly.